Terms & Conditions

By accessing, registering for, downloading or using any Healing Guides application or service, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

If you do not agree with these terms, you should not use the platform or its services.

Healing Guides provides a digital platform that may connect customers with hospitals, doctors, diagnostic providers, medicine services, ambulance providers and other healthcare-related service providers.

You must be legally capable of entering into an agreement to create and operate an account on the platform.

Where healthcare services are requested for a minor or another family member, the person submitting the information must have appropriate authority to do so.

Certain services require registration using information such as your name, mobile number, email address or other requested information.

• You must provide accurate and current information.
• You are responsible for activities performed through your account.
• OTPs, passwords and other authentication credentials must not be shared with unauthorized persons.
• You should notify us if you believe your account has been accessed without authorization.

Healing Guides provides technology that helps users discover, request, book or manage healthcare-related services.

Medical advice, diagnosis, treatment and other professional healthcare decisions are the responsibility of the relevant qualified healthcare professional or healthcare provider.

Users may be able to search for doctors and request appointments through the platform.

• Appointment availability depends on the relevant doctor or hospital.
• Appointment times may be changed or cancelled due to doctor or hospital availability.
• Users should provide accurate information while making an appointment.
• Consultation fees may vary by doctor, consultation type and healthcare provider.

Medicine availability, pricing and fulfilment may depend on the hospital, pharmacy or other authorized provider fulfilling the order.

Certain medicines may require a valid prescription before an order can be accepted or fulfilled.

• Medicine availability is not guaranteed.
• Prices may vary between providers.
• Prescription requirements must be followed.
• Orders may be rejected if fulfilment is not possible.

Diagnostic test information, prices, home collection availability, preparation instructions and estimated report times may be provided by the relevant diagnostic service provider.

Actual report delivery times may vary depending on the test, sample condition, laboratory process and other operational factors.

Ambulance bookings depend on vehicle availability, service area, pickup location, traffic, driver availability and other operational conditions.

Estimated arrival times, trip distances and fares may change due to actual travel conditions.

Where online payments are available, transactions may be processed through third-party payment service providers.

Users are responsible for ensuring that payment information provided to the payment service provider is valid and authorized.

Payment status may depend on confirmation received from the applicable payment provider, bank or financial institution.

Prices and fees displayed on the platform may include consultation fees, medicine prices, diagnostic charges, ambulance charges, delivery fees, taxes or other applicable charges.

Final charges may depend on the selected service, provider, distance, applicable taxes, discounts and other relevant factors.

Cancellation, rejection and refund eligibility may vary depending on the type of service and the stage at which the request is cancelled.

A doctor, hospital, diagnostic provider, medicine provider or ambulance provider may reject or cancel a request where the service cannot reasonably be provided.

Where a refund is applicable, processing time may depend on the payment provider, bank or financial institution involved in the transaction.

Users agree not to misuse the platform.

• Do not provide intentionally false or misleading information.
• Do not impersonate another person.
• Do not attempt unauthorized access to accounts, APIs, systems or data.
• Do not interfere with platform operation or security.
• Do not use the platform for unlawful, fraudulent or abusive purposes.

Hospitals and other service providers using Healing Guides are responsible for maintaining accurate information regarding their services, staff, doctors, fees, availability, medicines, diagnostic services and ambulances.

Providers are responsible for maintaining licenses, registrations, permissions and professional requirements applicable to the services they provide.

The Marketing Application is intended for authorized staff and may be used for lead management, field visits, follow-ups and provider onboarding activities.

Marketing staff must use information available through the application only for authorized business purposes.

Use of personal information through Healing Guides is also governed by our Privacy Policy.

Please review the Privacy Policy to understand how information may be collected, used, stored and shared.

The platform may rely on third-party services for payments, maps, cloud infrastructure, notifications, SMS communication and other technical functionality.

Use of third-party services may also be subject to their respective terms and policies.

The Healing Guides name, platform design, software, application interfaces, graphics, branding and related materials may be protected by applicable intellectual property rights.

Users may not copy, reproduce, modify, distribute or commercially exploit protected platform materials without appropriate authorization.

We aim to maintain reliable access to the platform, but uninterrupted or error-free availability cannot be guaranteed.

Services may be temporarily unavailable because of maintenance, technical issues, internet connectivity, third-party services or events outside reasonable control.

To the extent permitted by applicable law, Healing Guides will not be responsible for losses resulting solely from circumstances outside its reasonable control, including service-provider actions, third-party system failures, network outages or incorrect information provided by users or independent providers.

Nothing in these Terms is intended to exclude rights or liabilities that cannot legally be excluded.

Access to an account or service may be restricted or suspended where reasonably necessary because of suspected fraud, misuse, security concerns, violation of these Terms or applicable legal requirements.

We may update these Terms & Conditions from time to time to reflect changes to our applications, services, business practices or applicable requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

If you have questions regarding these Terms & Conditions, please contact us.